A different approach to IT services
| "> Christophe Duquenne |
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INTERVIEW
Communication technologies have permanently changed our relationship to the world and electronic services are becoming increasingly common in our daily lives.
Efficient, easy to access, and user friendly: all are key requirements for the demanding e-services users. And all are criteria of excellence for Atos Worldline, who has been deploying its expertise in online services for over 25 years. This expertise is part of a process of continuous innovation along with our customers.
We systematically pool the technological breakthroughs we make in a given domain in order to improve both the user experience and the economic performance of our online services. Our business covers every kind of electronic service, from e-mail management platforms for telecom carriers to electronic ticketing for Air France, or the administration of dynamic websites such as that of the French weather service (Météo France) or the French National Geographic Institute (IGN). We are also leaders in the field of voice interfaces, with for example in 2009, taking up the management of the interactive voice response services for the French Railways (SNCF). Another keystone of our offer is e-commerce services integrating our electronic payment solutions. Reliability, security and industrialisation of information processing are each time at the heart of our approach.
Business in 2009 was firm. In France, Atos Worldline handled the transfer of Neuf Télécom mailboxes onto the SFR platform, a migration operation of critical importance for the telecom operator. Another high point was the implementation for Crédit Lyonnais of an ultra-secure messaging system for exchanges between the bank and its customers, integrated within the online banking web interface. Atos Worldline and the public authorities are also actively cooperating on the dematerialisation of public administrative services. One emblematic customer reference is the work done on digital medical records, which involved several areas of Atos Worldline expertise, such as secure transmission and storage of confidential data. Another service provided by Atos Worldline for the French government is the management of the information system for speed cameras, from the production of the information (the snapshot) to the sending of the speeding ticket to the driver.
The rise of digital communities is only just starting. After communities of friends, we are now turning to corporate communities and citizen communities for which Atos Worldline is already developing the exchange platforms of tomorrow (see opposite).
Economic and Environmental Performance with Teleroute
Combining economic efficiency and environmental progress is the result of the first European freight exchange developed and operated by Atos Worldline for Wolters Kluwer since 1985. The principle of this e-service is simple. It is used to match empty trucks returning home with the freight transport requirements corresponding to their return trips: as a result, fewer trucks returning empty, improved profitability for haulage companies, and lower quantities of unnecessary of greenhouse gas emission. Teleroute has been installed in 27 European countries and covers overall 40 countries . Every day, more than 1.2 million tons of goods are freighted by the information system, which is accessible to haulage companies and their drivers over the Internet and by phone.
Digital Communities: Social Bonds and Business Opportunities
The rise of Web 2.0 platforms has reintroduced social ties on the web, enabling members to use their digital identity to interact with the world. Today, companies also understand the benefits of digital communities. When properly moderated, they can become the cornerstone of a friendly anddynamic corporate intranet. Personally identified, employees can post information and interact with each other more easily. As a result, information circulates better, the relevant contacts are quickly recognised, and social ties are strengthened. Open to the outside, digital corporate communities hold great potential for improving customer relations, for example by enabling fast, informal exchanges between customers and employees thanks to the flexibility of the systems.